Frequently asked questions

We offer a fully comprehensive range of home care services including Personal Care (hygiene, bathing, dressing), Companionship, Reablement support (post-hospital recovery), Respite Care to support family caretakers, specialist Dementia and Alzheimer’s Care, Live-in 24/7 care, Complex clinical care, and specialised support for both Adults and Children (0–18 years) with physical or learning disabilities.

We offer a Free Homecare Assessment where our senior advisor visits your loved one in their home. We talk about their health needs, routines, preferences, and social goals. Together, we write a personalised, transparent care plan. You are in total control and can adjust the schedule or duties at any time.

Yes, absolutely. Safety and trust are our highest priorities. All our carers undergo rigorous screening, including enhanced DBS (Disclosure and Barring Service) background checks, reference audits, and complete character vetting. They complete an intensive training programme covering safe manual handling, infection control, dementia standards, and emergency response.

Yes, we operate 365 days a year, including all weekends and UK bank holidays (including Christmas and New Year). Our emergency phone lines are monitored and answered 24/7, so you never have to worry about missing crucial medication, cooking, or personal routines.

We believe in total flexibility. We do not tie families into restrictive long-term contracts. Our visits can range from simple 30-minute companionship checks to full 24-hour live-in support. You can scale care up or down as your loved one’s recovery progresses or family schedules change.

We don’t just assign anyone. We believe great care begins with authentic, heartwarming connections. We match our carers based on clinical skills, but also on personality traits, shared hobbies (like gardening, crosswords, or walks), and conversational compatibility. We often schedule introductions so you can meet the carer beforehand.

We are headquartered in Biggleswade, which allows us to deploy, monitor, and visit families within minutes across Sandy, Potton, Langford, and the surrounding Bedfordshire towns. If you are unsure whether we cover your address, call our advisor line and we will confirm straight away.

Once you submit an enquiry or call us, our Biggleswade Senior Care Coordinator will phone you back, usually within 2–4 hours, to arrange your free home care assessment. There is no pressure and no obligation: just supportive guidance on the options available.